What our Customers say...
To everyone at SERVPRO Ronkonkoma, you are a credit to the SERVPRO brand and genuinely some of the nicest people out there.
If you ever have the misfortune I did of returning to your home after a vacation and finding that your pipes froze and burst, do exactly what I did and call SERVPRO Ronkonkoma. My house was built only 5 years ago. I thought something like this could never happen.
I was away on vacation and came back to find water and ice crystals on the floor in several rooms. When I walked into my house it was forty-two degrees INSIDE! When you guys arrived, you could immediately tell how aggravated and concerned I was. Within twenty minutes I was calmed down and assured me you guys would take care of everything.
They explained to me how this can happen despite homes being newly built. Next, they showed me some steps they would have taken during the installation to prevent something like this from occurring. I felt like I was on HGTV with Mike Holmes. They re-insulated my walls and assured me this would never happen again. The SERVPRO team not only took care of the mess, but, as licensed plumbers, they were able to address the actual cause of the problem.
You went above and beyond and I look forward to recommending you frequently.
This past August I had called you in the middle of the night because I found my downstairs living room being flooded with water damage and I had no idea where to start. Your team of guys came within a half hour and found my living room two feet under water from a pipe burst in the bathroom that must have been running for hours ( I was out for the day). It had spread to the downstairs.
Your guys removed all of the furniture from the house and quickly and professionally and removed thousands of gallons of water in a matter of a short time. Then they put machines in to rid the house of moisture to prevent further water damage and mold. The sheet rock on all the walls kept soaking up the water. Tiles and carpeting had all been destroyed. The removal and replacement process was started that next morning which made me feel very comfortable.
That night at 2:30 in the morning you told me that I had nothing to worry about- you looked at the panic in my face and then looked me in the eyes and said “don’t worry, we are going to fix this like you’d never knew it happened!” It was absolutely true.
Thank you so much again! I would highly recommend anyone who is stuck with an emergency situation as I was -do not hesitate to call Serv-Pro from Ronkonkoma!